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Handy Ways to Fix Ransomware “Keranger” Virus on Infected Mac

Apple Customer Service

Apple customers are targeted by hackers, this time using a malicious type of software known as ransomware, researchers with Palo Alto Networks (network and enterprise Security Company based in Santa Clara, California) have revealed.

Ransomware is one of the fastest-growing types of cyber threats that encrypt data on infected machines, and then typically ask users to compensate ransoms in hard-to-trace digital currencies to get an electronic key so they can get back their data. For this type of malware virus, you can use Security alert pop up support and get relevant alerts accordingly to safeguard your Mac.

According to Ryan Olson, threat intelligence director at Palo Alto, said “This is the first one in the wild that is definitely functional, encrypts your files and seeks a ransom.”

Read more Mac OS X Isn’t Safe Anymore: The Malware Epidemic Has Begun

How to remove Mac malware for free?

If you are browsing any website and it simply states it has "detected problems" or malware with your Mac, then you can follow these steps:

  • In case you are using Safari or another web browser and get a warning about malicious software, virus, or problems detected, then quit Safari by selecting Safari > Quit. If Safari browser refuses to quit, go for a force-quit the application.
  • After this, go to download folder selection and drag any install files, or files that you don't recognize, to the Trash.
  • Control-Click the Trash symbol and select Empty Trash. By doing this, you will avoid the problem in the first place.

In case the above-mentioned steps are not able to resolve the error, then you can simply get help from expert technical professionals by taking the reliable Apple customer service and get quality solutions systematically.

How to fix OS X Ransomware Key Ranger malware on Macs?

If you have downloaded Transmission Bit Torrent client installer from OS X official website after 4TH midnight of March 2016, then this installer may be infected by KeRanger malware virus. To remove this type of virus, you can simply take support for Apple Mac virus removal from a reliable third party support offering company and get solutions completely.

To remove this virus it’s better to perform the following security checks.

  • You can simply use either Finder or Terminal, check whether / Volumes / Contents / /Resources/ Applications/ General.rtf or / Transmission/ General.rtf exist. If any of these files exist in your Mac, then the Transmission application is infected by Ransomware “KeRanger virus.” and it’s good to delete this version of Transmission.
  • You can use “Activity Monitor” in your OS X and check whether any procedure named “kernel_service” is running in it. If this exists then, check the process again and choose “Open Files and Ports” option and check for a file with name “/Users/<username>/Library/kernel_service”. If this file exists, then the process is KeRanger’s.For it’s recommended to terminate it with “Quit -> Force Quit”.
  • After following the steps, it’s good to check the files “.kernel_pid”, “.kernel_time”, “.kernel complete” or “kernel_service” existing in your ~/Library directory. If this exists, you should delete them instantly.

If still the problem persists then you can visit the official website of Apple and get relevant solutions accordingly.

Related article Practical Ways to Disable Pop-Up Windows in Mac Browsers

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